Refunds & Returns

We want you to be delighted with your online purchase, so if your goods are unwanted for any reason, please let us know you wish to cancel your purchase within 14 days of delivery. You may use this form to tell us you wish to cancel the purchase.  You must then return the unwanted goods, unused and in original packaging, within 14 days of cancelation to:

Mail Order Dept.
Burlington House
Piccadilly
London
W1J 0BD

Please note that we cannot refund or exchange items that have been personalised or earings suitable for pierced ears.

In the unlikely event that your goods arrive faulty or damaged, please return in the original packaging with all relevant documentation.  Please also state the nature of the defect and let us know if you would prefer a refund or a replacement.  Please ensure the correct return postage has been paid.  This will also be refunded when you return items to us that are defective or not what you originally ordered.

We recommend that you use a recorded delivery service or obtain a Certificate of Posting, as the parcel remains your responsibility until it reaches the RAE.  Our returns policy does not affect your statutory rights.