Refunds & Returns

We want you to be delighted with your purchase, so if your goods are unwanted for any reason, please return them, unused and in original packaging, within 7 days of delivery to:

Mail Order Dept.
Burlington House
Piccadilly
London
W1J 0BD

Please note that we cannot refund or exchange items that have been personalised or earrings suitable for pierced ears.

In the unlikely event that your goods arrive faulty or damaged, please return in the original packaging with all relevant documentation within 14 days of delivery. Please also state the nature of the defect and let us know if you would prefer a refund or a replacement. Please ensure the correct return postage has been paid. This will also be refunded when you return items to us, which are defective or not what you originally ordered.

We recommend that you use a recorded delivery service or obtain a Certificate of Posting, as the parcel remains your responsibility until it reaches RAE. Our returns policy does not affect your statutory rights.