RA Online Shop Terms and Conditions

The RA Online Shop is a department of R.A. Enterprises Ltd (“RAE”), the trading company of the Royal Academy of Arts. RAE is a company registered in England and Wales (Registered No. 1666333). RAE’s registered address is Burlington House, Piccadilly, and London, W1J 0BD United Kingdom. VAT Registration No. 100 1935 71.The following terms and conditions (the “Terms”) apply to all purchases made by you at the RA Online Shop through the website under the subdomain name shop.royalacademy.org.uk (the “Website”). Please read these Terms carefully as they will apply between you and RAE for the sale and purchase of the items in your basket.

Please note that some goods may be subject to specific terms and conditions.

The Royal Academy of Arts is a registered charity registered in England and Wales (Registered No. 1125383). Royal Academy of Arts registered address is Burlington House, Piccadilly, London W1J 0BD. VAT Registration No. 100 1935 71.

For further information, or in the event a complaint, please contact webmaster@royalacademy.org.uk.

Availability, Prices and Information

The goods for sale at the RA Online Shop are offered subject to availability. Prices at the RA Online Shop may vary from those in the RA Shops.

All prices are in £ sterling, including tax where applicable, and must be paid in full including the delivery charge which is an additional charge. Customers and not RAE are responsible for customs duty and taxes prevailing in their own country. RAE advises each customer to contact their local customs office for further information. You should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Please note that sometimes goods will be delivered in installments. RAE will make every effort to inform you by email if this is the case.

RAE takes every care to ensure its product descriptions, price, colour and availability are accurate. However, there may be some changes which are beyond RAE’s control and variations are to be expected in handmade products. Sizes are given as a guide only.

For further information, or in the event a complaint, please contact: mailorder@royalacademy.org.uk .


RAE will treat each order for goods, which is confirmed when you click on the “Submit order” button on the My Orders screen, as an offer by you to purchase the goods subject to these Terms. You are responsible for ensuring the accuracy of your order and RAE shall supply you, subject to availability, with the quantity and specification of goods set out in your order. RAE shall confirm each order by e-mail. The email confirmation will state what goods are on order, the total cost including VAT (where applicable), post and package charges, together with delivery and invoice details. If for any reason your order cannot be processed, a member of the customer services team will contact you.

You warrant that the information given in your order is complete and accurate.

Goods will be delivered to the address you indicate on the My Orders screen. The risk of damage to or loss of the products passes to you at the time of delivery.

No contract for the sale of the goods will exist between you and RAE until the products ordered have been dispatched. We will send you an email confirming dispatch when the goods leave our warehouse and such confirmation shall be RAE’s acceptance of your offer to buy goods.

Where an order is to be fulfilled in installments, those products yet to be dispatched shall not form part of the contract with you until they are dispatched.


You can pay for your order online using American Express, MasterCard, Visa and their debit card alternatives. RAE also accepts Maestro and Switch, but it is unable to accept non UK Electron. RAE does not retain your card details after processing your payment. All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted and RAE will not be liable for any delay or non-delivery.

Verified by Visa, American Express Safekey and Mastercard Securecode, also known as 3-D Secure, is an extra level of security developed by Visa and MasterCard offered to customers over the Internet. When you initiate a transaction using one of these card issuers you will be redirected to the website of your card-issuing bank to authorise the transaction. You will have to enter your password, or create one if you don’t already have one, which will then redirect you back to our site to complete your order. If you are creating a password, you can then use this password on any other site that uses 3-D Secure technology. Please note: this password is separate from the one you use to log in to the RA Online Shop.

Returns and Damaged Goods

Your statutory rights as a consumer are not affected if, for any reason, you wish to return goods bought from the RA Online Shop.  By law, customers in the EU have the right to withdraw from the purchase of an RA item before you are notified that the item has been dispatched.  In addition, you have the right to cancel your purchase within 14 days of the day after the date your item is delivered (the statutory cooling off period). You must notify us of your wish to cancel your purchase (see Refunds and Returns page) and return the unwanted goods, unused and in original packaging within 14 days of notifying us of your decision to cancel. We will then reimburse you the purchase price within 14 days.  Please note that we cannot refund or exchange items that have been personalised or earings suitable for pierced ears.

In the unlikely event that your goods arrive faulty or damaged, please return in the original packaging with all relevant documentation.  Please also state the nature of the defect and let us know if you would prefer a refund or a replacement.  Please ensure the correct return postage has been paid.  This will also be refunded when you return items to us, which are defective or not what you originally ordered.

We recommend that you use a recorded delivery service or obtain a Certificate of Posting, as the parcel remains your responsibility until it reaches the RAE.  Our returns policy does not affect your statutory rights.

Data Protection

RAE respects your privacy and will use the information you provide to fulfill your order. Your placement of an order is taken as consent to this process. Customer and order data may be used as part of statistical analysis. RAE will give you the option of receiving further information from it, and from other selected organisations, when you make your purchase. See RA Online Website Privacy Policy [http://www.royalacademy.org.uk/privacy] for more information.


RAE reserves the right to amend or revise these Terms at any time without notice. Any changes to the Terms apply with immediate effect from the date of publication on the Website. By continuing to use the RA Online Shop after any changes are made you accept those changes and they are binding on you.

Online Access

While RAE endeavours to ensure that the RA Online Shop is available 24 hours a day, it will not be liable if for any reason the RA Online Shop is unavailable in part or whole at any time or for any period. Access may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond RAE’s control.

Limitation of Liability

RAE’s liability to you is limited to refunding the price of the goods. RAE is not responsible to you to any greater extent and in particular is not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit, loss of expenses or otherwise) that you may incur as a consequence of its failure to comply with these Terms. This clause does not operate to exclude or limit RAE’s liability in respect of death or personal injury caused by its negligence or caused by its fraud.

Third Parties

No third parties shall have any rights under or in relation to the Terms.

Force Majeure

For the purposes of these Terms, Force Majeure Event means an event beyond the reasonable control of RAE including but not limited to strikes, failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors. RAE shall not be liable to you as a result of any delay or failure to perform its obligations under these Terms as a result of a Force Majeure Event.


If a court or any other competent authority finds that any provision of the Terms (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other Terms shall not be affected.


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Law and Jurisdiction

These Terms and the contract of which they form part shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to the RA Online Shop shall be subject to the exclusive jurisdiction of the courts of England and Wales.


If you would like further information regarding our products, please telephone the RAE Mail Order on 0800 6346341 or email mailorder@royalacademy.org.uk . Our opening hours are Monday to Friday: 09:30 to 17:00 BST.

Promotion Code Terms & Conditions

Promotional codes can be used at the time of ordering to give you a saving on a new order placed with RA Online Shop.

Promotion codes are valid only for a limited time period. The expiry date will be specified alongside the relevant promotion code.

Only one promotion code can be used per order.

Promotion codes are not valid in conjunction with any other promotion. Offer is not valid on sale items or other discounted items unless expressly specified otherwise.

RAE reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed. RAE reserves the right to change or withdraw a promotional offer at any time.

For product returns with applicable promotions, refunds will be given for the original purchase once the discount is applied, but minus any shipping costs charged on the original order. Please note that we cannot refund or exchange items that have been personalised or earrings suitable for pierced ears.

In the event of part of the order being returned, the value of the discount applied on that order will be spread between the goods proportionately. The sum in cash exceeding this value, less any shipping costs charged on the original order, will be returned to the customer. The promotional discount will not be applied to replacement items, if the offer is still valid at the time of making a return - you should place a new order using the original promotional code.

RAE reserves the right to change these Terms and Conditions at any time