Refunds & Returns

*** Christmas refund policy ***

Items purchased from the RA Online Shop between 1st November 2019 to 31st December 2019 can be returned for a refund up until 31st January 2020 provided it is unused and in it's original packaging. 

We want you to be delighted with your online purchase, so if your goods are unwanted for any reason, please let us know you wish to cancel your purchase within 14 days of delivery. You may use this form to tell us you wish to cancel the purchase.  You must then return the unwanted goods, unused and in original packaging to:

RAE Warehouse - Returns

114 Camley Street

London

N1C 4PF

We recommend that you use a recorded delivery service or obtain a Certificate of Posting, as the parcel remains your responsibility until it reaches the RAE.  Our returns policy does not affect your statutory rights.

In addition to your right to cancel noted above, the Goods you ordered must be of satisfactory quality, fit for purpose and as described. Within 30 days of the delivery, you may exercise the right to a refund if the product purchased is not of satisfactory quality, fit for purpose or as described. 

Please note that we cannot refund or exchange items that have been personalised or earrings suitable for pierced ears.

In the unlikely event that your goods arrive faulty or damaged, please call us on 0207 300 5841 Monday - Friday, 9am - 5pm or email raonlineshop@royalacademy.org.uk for advice on how to return the good(s) in the original packaging with all relevant documentation.  Please also state the nature of the defect and let us know if you would prefer a refund or a replacement. 

Pre-Packaged Friends Memberships

Purchases for Pre-Packaged Friends Memberships are treated as a donation to the Royal Academy of Arts and as such is non-refundable. For any queries regarding Friends Memberships please contact 0207 300 8090, or email  friends@royalacademy.org.uk

RA Editions

If for whatever reason you are not happy with your purchase, you have fourteen days after receipt of the artwork to request a refund. Please contact the RA Editions team 0207 300 5933, Mon - Fri 9.30am – 5.30pm or email raeditions@royalacademy.org.uk 

The artwork must then be returned in the manner described above. The artwork must be returned in perfect condition, with all of its original packaging.